AQ Jili Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to AQ Jili — the Philippines' go-to destination for online casino games, sports betting, poker, slots, tongits, and more. We know you want to focus on the games, not the fine print. That's exactly why we've written this privacy policy in plain, straightforward language — no legalistic run-around, just honest information about how we handle your personal data.

This Privacy Policy applies to all users who access AQ Jili's website at aqjili.click and any related services, mobile experiences, or platforms we operate. By creating an account or simply browsing our site, you agree to the practices described in this document. If anything here is unclear, our support team is always happy to explain further.

AQ Jili is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) and follow all applicable PAGCOR licensing requirements relating to player data protection.

2. Data We Collect

AQ Jili collects only the information we genuinely need to run our platform safely and deliver you a great gaming experience. Here's what that includes:

Account & Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• Government-issued ID details (for KYC/verification purposes, as required by PAGCOR)
• Username and encrypted password

Financial Information

• GCash or Maya account numbers (for deposits and withdrawals)
• GrabPay, Coins.ph, or InstaPay/PESONet linked account details
• BDO, BPI, or UnionBank account details (where applicable)
• Visa or Mastercard card details (processed via a PCI-DSS compliant payment gateway)
• Transaction history on the AQ Jili platform

Technical & Usage Data

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Pages visited, links clicked, and session duration on AQ Jili
• Game history, bets placed, and platform activity logs

Communications

• Messages sent to our customer support team
• Responses to surveys or promotions you choose to participate in
• Feedback or complaints submitted to AQ Jili

3. How We Use Your Data

Every piece of data AQ Jili collects has a clear, specific purpose. We never use your information for anything beyond what's listed here:

• Account management: To create, verify, and maintain your AQ Jili player account securely.
• Identity verification (KYC): To comply with PAGCOR regulations and prevent underage gambling, money laundering, and fraudulent accounts.
• Processing transactions: To handle deposits and withdrawals through your chosen payment method (GCash, Maya, bank transfer, etc.) accurately and promptly.
• Platform operations: To run our games, ensure fair play, detect technical issues, and keep AQ Jili running smoothly for everyone.
• Customer support: To respond to your queries, resolve disputes, and improve our service quality.
• Promotions and bonuses: To process bonus claims, free spins, referral rewards, and other promotions you've opted into.
• Responsible gaming: To monitor play patterns and flag potential problem gambling behaviors, in line with our responsible gaming commitments.
• Legal and compliance obligations: To fulfill our reporting duties to PAGCOR, the NPC, and other relevant Philippine regulatory bodies.
• Platform improvement: To analyze aggregated, anonymized usage data and improve AQ Jili's games, features, and user interface.
• Marketing communications: Only if you've explicitly opted in — we'll send you relevant promotions, game updates, and special offers. You can unsubscribe at any time.

4. Data Sharing

AQ Jili does not sell, rent, or trade your personal data to any third party. Period. However, we do share certain information with trusted partners and service providers who help us operate — and only to the extent strictly necessary.

When and with whom we may share your data:

• Payment processors: Your payment details are shared with licensed payment gateways (e.g., GCash, Maya, Visa/Mastercard processors) solely to complete your transactions. These partners are contractually bound to protect your data.
• Identity verification providers: KYC partners may access your ID documents to perform verification checks required under PAGCOR's licensing conditions.
• Cloud and infrastructure providers: We use reputable cloud services to host and operate AQ Jili. These providers are bound by strict data processing agreements.
• Regulatory authorities: We may be required to disclose certain player information to PAGCOR, the National Privacy Commission, law enforcement, or other government agencies when legally required.
• Anti-fraud systems: Data may be shared with fraud prevention tools to protect AQ Jili and its players from unauthorized access and fraudulent activity.

All third-party partners we work with are required to sign data processing agreements that meet Philippine data privacy standards and restrict the use of your data to agreed-upon purposes only.

5. Cookies & Tracking Technologies

Like most online platforms, AQ Jili uses cookies and similar technologies to make our site work properly and to understand how players use our platform. Here's a plain-language breakdown of what we use and why:

• Essential cookies: These keep you logged in, maintain your session, and make sure basic platform functions work. You can't turn these off without breaking the site.
• Analytics cookies: These help us understand which pages are popular, how long players stay, and where people run into trouble — so we can keep improving AQ Jili. We use anonymized data only.
• Preference cookies: These remember your settings, such as language preference or game filters, so you don't have to set them up every time you visit.
• Marketing cookies: If you've opted into promotional communications, these help us show you relevant offers on our platform. They don't track you across other websites.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect your ability to use AQ Jili's features.

6. Data Security

Protecting your data is something AQ Jili takes very seriously. We've put in place a range of technical and organizational security measures to make sure your personal information is safe from unauthorized access, loss, or misuse.

• SSL/TLS encryption: All data transmitted between your browser and AQ Jili is encrypted in transit.
• Secure password storage: Passwords are stored using strong one-way hashing algorithms. AQ Jili staff cannot read your password.
• Two-factor authentication (2FA): We strongly recommend enabling 2FA on your account for an extra layer of security.
• Access controls: Only authorized personnel with a legitimate need have access to personal data — and all access is logged and monitored.
• Regular security audits: AQ Jili undergoes periodic security assessments to identify and fix potential vulnerabilities.
• PCI-DSS compliant payment handling: Card and e-wallet payment processing meets Payment Card Industry Data Security Standards.

In the unlikely event of a data breach that affects your personal information, AQ Jili will notify affected users and the National Privacy Commission within 72 hours of becoming aware, as required under Philippine law.

7. Your Rights Under Philippine Data Privacy Law

As a data subject under the Data Privacy Act of 2012, you have specific rights regarding your personal information that AQ Jili fully respects and supports:

• Right to be informed: You have the right to know what personal data AQ Jili holds about you and how it's being used — which is exactly what this privacy policy is for.
• Right to access: You can request a copy of the personal data AQ Jili has on file for you at any time.
• Right to correction: If any of your personal data is inaccurate or outdated, you have the right to have it corrected.
• Right to erasure (right to be forgotten): In certain circumstances, you can request that AQ Jili delete your personal data. Note that some data must be retained for legal and regulatory compliance purposes.
• Right to object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You can request your personal data in a structured, commonly used format so you can transfer it to another service provider if you choose.
• Right to lodge a complaint: If you believe AQ Jili has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact us at privacy@aqjili.click. We'll respond within 15 working days as required under Philippine law.

8. Minors & Underage Users

AQ Jili strictly prohibits the use of our platform by anyone under the age of 21, in line with PAGCOR's regulations governing online gambling in the Philippines. We do not knowingly collect personal data from minors.

During the account registration process, we require date of birth information and perform age verification checks as part of our KYC process. Any account found to belong to an underage user will be immediately suspended, and any funds in the account will be dealt with in accordance with applicable regulations.

If you are a parent or guardian and believe your child has registered an account on AQ Jili, please contact us immediately at privacy@aqjili.click. We will investigate and take appropriate action without delay.

9. Data Retention

AQ Jili retains your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. Here's a general overview of our retention practices:

• Active accounts: Your data is retained for as long as your AQ Jili account remains active.
• Closed accounts: After you close your account, we retain certain data (such as transaction records and KYC documents) for a minimum of five (5) years to comply with anti-money laundering laws and PAGCOR requirements.
• Communications and support records: Customer support interactions are typically retained for up to three (3) years.
• Marketing data: If you've unsubscribed from marketing communications, we retain a record of your preference to ensure we don't contact you again.

When data is no longer needed and no legal obligation requires its retention, AQ Jili securely deletes or anonymizes it.

10. Changes to This Privacy Policy

AQ Jili may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or industry best practices. When we make significant changes, we will notify you through a notice on our platform or via email (if you have opted in to email communications).

The date of the most recent update is always shown at the top of this page. We encourage you to review this policy periodically. Continued use of AQ Jili after changes are posted constitutes your acceptance of the updated policy.

If you disagree with any changes to this privacy policy, you should stop using AQ Jili and may close your account at any time by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy and how AQ Jili handles your personal data, our dedicated privacy team is here to help — no worries, we don't bite!

• Privacy email: privacy@aqjili.click
• General support: support@aqjili.click
• Website: aqjili.click

You may also reach the National Privacy Commission of the Philippines if you believe your data rights have been violated:

• Website: www.privacy.gov.ph
• Email: info@privacy.gov.ph

We aim to respond to all privacy-related inquiries within 15 working days of receipt.